We prefer vector files! We need your logo in .AI, .EPS, or .PDF format. These file types help us digitize your design with precision. Don’t have one? No worries—a small digitizing/artwork fee will transform your artwork into decoration-ready perfection!

No worries! Our graphic design team can convert your logo into a vector file, ensuring top-quality results. If you do not have vector art, our in-house designers can convert the file for you, a digitizing/artwork fee would apply.

Stitch count is determined by the size and complexity of your design. Higher stitch counts mean more time and materials, which can affect pricing. We’ll provide an estimated stitch count during your quote. 

Color separation breaks your design into individual colors for screen printing, with each color requiring a separate screen. Using vector artwork, we ensure precise separations and can match Pantone colors for accuracy.

We use the Pantone Matching System (PMS) to ensure consistent logo colors across various products. If PMS colors aren’t available for specific items, we’ll match as closely as possible with available inks or materials.

• Embroidery: 12 piece minimum.
• Screen-printing: 12 piece minimum.
• Promotional Products: Minimums depend on the vendor and item, but we can usually find options that meet your needs.

No, we only decorate apparel purchased through our vendors. This ensures we can stand behind the quality and provide replacements if needed.

• Embroidery and Screen Printing: Our standard turnaround time is 2 weeks. Need it faster? Thanks to our in-house magic, we can often speed things up for you (rush fees apply, but hey, your deadline is worth it!).

  Promotional Products: Timing here depends on the vendor and the product, but we recommend planning 4-6 weeks ahead to include shipping and get everything just right. Be prepared, plan ahead!

Yes, we charge a one-time digitizing/artwork fee for embroidery & screen-printing, waived for repeat orders using the exact same logo. Changes to the logo (color, size, etc.) may incur a small fee. Setup fees for promotional products vary and will be included in your quote.

Yes! We can expedite rush orders for in-house services like embroidery, screen printing, and laser engraving. Promotional product rush availability depends on vendor timelines. Contact us to discuss your timeline.

We keep it simple! Payment is due when you place your order, unless other arrangements have been made. We gladly accept cash, checks, and all major credit cards—whatever works best for you!

Absolutely! We’ll send you a proof to review and approve before moving forward. This is your chance to make adjustments and ensure everything looks just right. Once approved, your order heads into production, and the usual turnaround times kick in.

Of course! When you work with us, you’ll always connect with a real, live human—no robots here. We’re all about people and community, so you’ll have a dedicated sales representative keeping an eye on your order from start to finish. By the time your order arrives, we’re pretty sure we’ll feel like old friends!